Refund Policy
At CloudHayat, we value our customers and aim to provide reliable services. Please read our refund policy carefully before making a purchase.
Refund Eligibility
You may request a refund if:
- Your service was not activated due to a technical issue from our side.
- You were charged more than once for the same order.
- An incorrect payment was processed.
All refund requests are subject to review and approval.
Non-Refundable Services
The following services are non-refundable:
🌐 Domain Registration
🔄 Domain Renewal
🔀 Domain Transfer
🔒 SSL Certificates
🖥️ VPS & Dedicated Servers
💻 Custom Development Services
📈 Digital Marketing Services
🎨 Website Design & Development
Cancellation
You may cancel your service at any time. However, cancelling a service does not automatically make it eligible for a refund.
Refund Process
To request a refund, please contact our support team with your Order ID and the reason for your request. We will review your request and respond as soon as possible.
Refund Time
If your refund is approved, the amount will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
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