Refund Policy
At CloudHayat, we value our customers and aim to provide reliable services. Please read our refund policy carefully before making a purchase.
Refund Eligibility
You may request a refund if:
- Your service was not activated due to a technical issue from our side.
- You were charged more than once for the same order.
- An incorrect payment was processed.
All refund requests are subject to review and approval.
Refund period
Customers may request a refund within 7 calendar days from the date of the initial purchase of eligible hosting services.
Refund requests submitted after the refund period has expired will not be eligible for a refund.
All refund requests are subject to review and approval.
Eligible services
The following services are eligible for refunds if requested within 7 days of the initial purchase:
- Reseller hosting (if applicable)
- Cloud hosting
- Shared hosting
The service must not have been used for abusive, fraudulent, or prohibited activities.
Non-Refundable Services
The following services are non-refundable:
How to request a refund
To request a refund, contact our billing department by email.
- Reseller hosting (if applicable)
- Cloud hosting
- Shared hosting
Please include:
Your order ID
Your registered email address
The service name
The reason for the refund request
The service must not have been used for abusive, fraudulent, or prohibited activities.
Cancellation
Refund Process
Refund Time
If your refund is approved, the amount will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
CancellationRenewals
Partial refunds
In certain cases, CloudHayat may provide a partial refund at its sole discretion. Examples may include duplicate payments or billing errors.
English 
Arabic